Peak and Prime

Terms & Conditions

1. Introduction

Welcome to PeakandPrime (referred to as “we,” “us,” or “our”). is owned and operated by ELLERBY MEDICAL LIMITED, a company incorporated in England and Wales with company number 14125623, at registered address 71-75 Shelton Street, London WC2H 9JQ. By accessing or using our website, mobile application, or any of our services (collectively, the “Services”), you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our Services.

2. Registration and Account

2.1. To access certain features of our Services, you may need to create an account and provide accurate and up-to-date information.

2.2. You are responsible for maintaining the confidentiality of your account credentials and agree to accept responsibility for all activities that occur under your account.

2.3 You must be at least 18 years old to create an account or use our Services.

3. Medicines and Pharmacy Services

3.1. Peak and Prime is an online medical consultation business pharmacy providing medical consultations in accordance with the regulations set by the relevant medicines regulatory bodies. If suitable for a particular product, our medical team will supply a prescription to be fulfilled by a licenced pharmacist. They will then dispense the medication.

3.2. Our team will review and verify prescriptions before dispensing medicines. The clinicians who will assess your suitability for treatment at all registered doctors with the General Medical Council.

3.4. We may refuse to supply medicines if we believe it is not safe or appropriate for the individual.

3.5. Medicines should be used as directed by a healthcare professional. If you experience adverse effects, seek medical attention immediately.

4. General Terms of Sale

4.1. Product Descriptions: We make every effort to display accurate and up-to-date product information. However, we do not warrant that the descriptions are error-free.

4.2. Pricing: All prices are listed in GBP and include applicable taxes unless otherwise stated.

4.3. Payment: We accept various payment methods as indicated during the checkout process.

4.4. Shipping and Delivery: We aim to dispatch orders promptly. Delivery times may vary based on location and courier service.

4.5. Returns and Refunds: Our returns and refunds policy follows applicable laws. Please refer to our separate policy for detailed information.

In purchasing anything for us, please also refer to our ‘Terms of Sale’ policy.

5. Privacy and Data Protection

5.1. Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

6. Prohibited Conduct

6.1. You agree not to use our Services for any unlawful, harmful, or unauthorized purposes.

6.2. You shall not attempt to interfere with the proper functioning of our Services or compromise the security of our systems.

Please review our Privacy Policy for details on how we collect, use, and protect your personal information.

7. Intellectual Property

7.1. The content on our website and application, including but not limited to text, graphics, logos, and images, is the property of Ellerby Medical Limited and protected by copyright and other intellectual property laws.

7.2. You may not reproduce, distribute, or modify our content without our explicit consent.

7.3. You may print off or download one copy of extracts from page(s) of our website for personal reference only. These downloaded or paper copies must not be modified in any way.

8. Disclaimer of Warranties

8.1. We make every effort to provide accurate and reliable information. However, our Services are provided on an “as-is” and “as available” basis, and we do not warrant that our Services will be error-free or uninterrupted.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, PeakandPrime and Ellerby Medical shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Services.

9.2. We cannot be held accountable for any harm, loss, or damages caused by distributed denial-of-service attacks, viruses, or any other technologically harmful materials that may corrupt your device, programs, data, or other proprietary content as a result of accessing our website, downloading materials from it, or using content from linked websites.

10. Modifications to Terms and Conditions

10.1. We may update these terms and conditions at any time without prior notice. It is your responsibility to review them periodically for changes.

11. Governing Law and Jurisdiction

11.1. These terms and conditions shall be governed by and construed in accordance with English law. The courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.